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Cancelation Policy & Refunds
I understand that unanticipated events happen occasionally in life. In my desire to be effective and fair to all clients and myself, the following policies are honored: First canceled appointment under 24 hours or first missed/no-show appointment will be excused with the following notice given and applied to all appointments after that:
24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 24 hours advance notice you will be charged for 50% of your appointment. This amount should be paid at that time and is definitely to be paid prior to your next scheduled appointment and it will be required that I have your card # on file before scheduling another appointment. Missed paid for group classes can be repeated. Missed paid for private classes are subject to the same above appointment rules. Thank you.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow and keep to the therapists schedule. Depending upon how late you arrive, we will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. Also know, Libby Golden does not carry a cell phone, so no need to call or text. I can wait patiently if you are late. Please take your time (don't hurry to get to an appointment!) If I'm ever late, please know something minor has delayed me and I'm on my way. If I am ever late, I will make up the time to you in some manner.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be excused for a first time, but a card will be required to book their next appointment and will be billed in-full if the appointment is missed a second time. Thank you for understanding.
There are no refunds for massage services once service is provided.
Gift cards are non-refundable, but transferable.
Multiple Massage Packages are refundable less any services received at their full value. If you've used no portion of a package and wish a refund, you will receive the full amount back. You can also choose to transfer as a gift card/cards for any unused portion.
Doula services: The retainer paid is non-refundable and all else is clearly detailed in a separate doula contract which I go over with all doula clients before retainer is paid.
Thank you for understanding my policies and supporting small business.
I look forward to sharing healing time with you and yours